CUSTOMER SUPPORT SERVICES
ITS has a team of Customer Service analysts ready to respond to your needs. The ITS Customer Service team is committed to providing our customers with the highest level of support. You can count on us to be responsive to your needs for prompt and knowledgeable service. In order to provide our customers with timely and effective response to their service support, ITS provides focused service staff to meet all of your IT business needs.
- Mississippi Department of Information Technology Services
3771 Eastwood Drive
Jackson, MS 39211
Phone: (601) 432-8000
FAX: (601) 713-6380 - Procurement Help Desk:
isshelp@its.ms.gov - Procurement User Group e-Mail List
- Public Records Officer:
(601) 432-8211; open.records@its.ms.gov - Technical Support Service Center:
(601) 432-8080; service.center@its.ms.gov
Online: Service Desk Support (ACE Login Required) - General Billing Inquiries:
(601) 432-8210; billing@its.ms.gov - Telecommunication Services Help Desk:
Trouble/Help Desk: (601) 432-8080; service.center@its.ms.gov
Customer Service: (601) 432-8033; telecomrequest@its.ms.gov